CD Discounters 6655 W. Sahara Ave. #B200 Las Vegas, NV 89146 info@cddiscounters.com General shipping information U.S. base shipping & handling is $2.99 for the first item and $0.99 each for the next 2 items, up to a maximum of $4.97 for a shipment. There is a $10 surcharge for shipments to Asia/Australia/Pacific region countries, and a $5 surcharge for all other shipments outside of the U.S. Shipping charges are affected by a variety of factors, especially when shipping to a non-U.S. destination. We are always working to improve the quality and cost of shipping for both our U.S. and non-U.S. customers. For this reason, shipping rates and policies are subject to change without notice. All available shipping options and your exact shipping and handling charges (and any applicable taxes) will be shown in your Shopping Cart before you finalize a purchase. Please verify your shipping address before placing your order. An additional shipping charge will be applied if we have to re-ship an item because of an address error. Shipping upgrades may not apply to items that are backordered at the time your order is placed. Approximate delivery times will be shown in your Shopping Cart before you place your order. Please note that these time frames are only estimates (except for shipping methods with a guaranteed delivery time), and apply from the time your order leaves our warehouse, not from the time you place your order. In most cases, we ship within two business days of receiving your order. Please note: On U.S. holidays, order processing and/or shipping may be slightly delayed. If you have questions about shipping issues that are not answered here, please e-mail help@cddiscounters.com. U.S. shipping Shipping and handling charges to destinations within the U.S. are determined by the quantity and type of merchandise ordered and the shipping method(s) you choose. Orders shipped via U.S. Postal Service (or Priority Mail from the Post Office) are not guaranteed to be delivered within a certain time frame, and may take up to 2 weeks to arrive. Larger orders may be upgraded to an express courier at no additional charge, at our discretion. Express couriers may require a signature for delivery, do not deliver on weekends and do not ship to P.O. Boxes or APO/FPO addresses. U.S. base shipping & handling is $2.99 for the first item and $0.99 each for the next 2 items, up to a maximum of $4.97 for a shipment. This maximum charge applies per shipment, not per order, and applies only to base shipping. The base shipping method is usually U.S. Postal Service or Priority Mail from the Post Office, but may vary depending on the weight and cost of your order. Credit card safety CDdiscounters.com uses the latest technology to protect your credit card information and does not release it to any outside organization. You can place your orders using Netscape's SSL encryption (the Internet standard for secure transactions). Privacy Guarantee We will not rent or sell your name, address, email address, credit card information or personal information to any third party without your permission. However, we must cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer. Returns - 30 day unconditional money-back guarantee We guarantee your satisfaction with all merchandise. You may return any item within 30 days of delivery for a full refund of the purchase price (minus shipping and handling). Damaged or defective items If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product. You will not be charged any additional shipping or handling fees for replacement shipments. Damaged jewel box If a CD jewel box arrives cracked or damaged, we will be happy to mail you a replacement.